Gateway Lifestyle Bass Hill Tourist and Residential Village

Cancellation Policy:
All cancellations must be received in writing. Low Season: Cancellations advised with 24 hours notice are fully refundable less a $30 administration fee. Cancellations inside of 24 hours of arrival will result in forfeiture of deposit. High/Peak Season: Cancellations advised with 21 days notice are fully refundable less a $30 administration fee. Cancellations inside of 21 days of scheduled arrival date will result in forfeiture of deposit. Peak Season: Advised with 3 months notice before the day of arrival are fully refundable less a $30 administration fee. Cancellations advised with between 30 - 90 days notice before the day of scheduled arrival date will have 50% of deposit refunded less a $30 administration fee. Any thing less than 30 days notice results in no refund. Cancellation fee ($30): This may be redeemed when booking your next holiday with us (provided the rebooking is within 12 months of the cancellation date). When the cancellation refund is received, a letter will also be attached. This letter will act as a voucher for the $30 cancellation fee. This original voucher must be presented on arrival for this to be honoured.